Receptionist

Hotel Kennedy Nova is looking for a professional, customer-focused Full-Time Receptionist to join our Front Office team.

Key Responsibilities

• Welcoming guests and providing exceptional customer service throughout their stay.
• Handling guest check-ins and check-outs efficiently.
• Processing reservations and allocating guest rooms.
• Collecting payments and maintaining accurate records.
• Responding to guest enquiries and resolve issues promptly.
• Coordinating with Housekeeping, Maintenance, Food & Beverage and other hotel departments to ensure the smooth operation of the hotel.
• Performing general Front Office administrative duties as required.

Requirements

• Excellent command of both spoken and written English.
• Knowledge of the Italian language will be considered an asset but is not essential.
• Previous experience in a hotel reception or similar customer service role.
• Experience using a Property Management System (PMS). Knowledge of Oracle OPERA Cloud is preferred; however, experience with a similar hotel PMS will also be considered.
• Strong communication, organizational, and problem-solving skills.
• Ability to work well under pressure and as part of a team.
• A professional appearance and positive attitude.

Working Hours

This is a full-time position based on a rotating shift pattern, including day, night, weekends and public holidays.

Eligibility

Applications are welcome from all candidates who are legally entitled to work in Malta.