XVI Suites
This adults only boutique hotel is named after the 16 suites it houses, as well as the Louis XVI style, of which it is reminiscent. Situated in Bahar Ic-Caghaq, just north of St.Julians, the property is close to the nice coastal road of white rocks. A beautifully preserved classic facade of a “villeggiatura”; a villa by the sea for rest & recreation, conceals a stylish interior that includes feature elements that echo the Louis XVI style with a very postmodern twist. The hotel is a very artistic and chic take on the opulent and romantic French-Italian neo-classic style and is set over two floors.
Guest Relations Agent
Falbra Limited is looking for a friendly and customer oriented individual to join our team as a Guest Relations Agent. This role is essential in providing exceptional service to our guests, ensuring their needs are met and their stay is enjoyable.
Main tasks and responsibilities
- Greeting and welcoming guests upon arrival, providing a warm and friendly atmosphere.
- Answering phone calls, responding to guest inquiries and resolving any issues or complaints in a timely and professional manner.
- Providing information about hotel services and amenities, local attractions, and dining options to enhance the guest experience.
- Developing a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings.
- Collaborating with hotel reception, housekeeping, other hotel departments and restaurants to ensure seamless service delivery.
- Upholding hotel policies and procedures to ensure a safe and secure environment for guests and staff.
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
- Assisting in handling mail and other electronic communications.
- Providing support during events as needed to ensure a smooth operation and guest satisfaction.
- Informing Hotel Supervisor of any guest or system-related issues.
- Attending daily briefings and meetings as required by the Operations Manager, Assistant Managers and Supervisors.
- Inspecting all guest rooms prior to arrival to ensure everything is in order.
- Ensuring that the Hotel Assistant Manager and Outlets Assistant Manager are kept fully aware of any relevant feedback from guests.
- Carrying out other duties as required by Management.
Educational and skill requirements
- Previous experience in administration and F&B is required.
- Proficiency in Microsoft Office.
- Fluent in English.
- Knowledge of Opera will be an asset.
- Excellent communication and interpersonal skills.
- Strong collaboration and active listening skills.
- Ability to handle multiple tasks simultaneously.
-Strong problem-solving skills.
- Flexibility to work different shifts, including weekends and public holidays.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Ability to work on your own and as part of a team.
Advertisement published4. February 2025
Application deadline18. March 2025
Language skills
EnglishRequired
Location
Tul Il-Kosta, Naxxar, Malta
Type of work
Professions
Job Tags
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