Job Summary
We are seeking a customer-focused and proactive Customer Care Representative to join our retail team on a part-time basis. The successful candidate will serve as the first point of contact for customers, handling enquiries, complaints, and support requests received via telephone, email, live chat, and social media channels.
Key Responsibilities
<ul>
<li>Respond promptly and professionally to customer enquiries through phone, email, live chat, and social media.</li>
<li>Handle customer complaints and resolve issues effectively.</li>
<li>Provide product and service information to customers.</li>
<li>Prepare simple quotations and follow up on customer requests.</li>
<li>Offer basic technical support related to products and services.</li>
<li>Maintain accurate and up-to-date customer records within company systems.</li>
<li>Adhere to company policies, procedures, and customer service standards.</li>
<li>Collaborate with colleagues to ensure a positive customer experience.</li>
</ul>
Requirements Essential
<ul>
<li>Fluent in both Maltese and English, written and spoken.</li>
<li>Strong customer service and communication skills.</li>
<li>Good organisational and time management abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Basic computer literacy, including Microsoft Office applications.</li>
<li>Ability to remain professional and composed when handling customer concerns.</li>
<li>Good problem-solving and decision-making skills.</li>
</ul>
Desirable
<ul>
<li>Previous experience in a customer service, retail, or administrative role.</li>
<li>Experience using customer databases or CRM systems.</li>
<li>Basic knowledge of quotations, order processing, or retail operations.</li>
</ul>

BigMat Malta is one of Malta's leading home improvement and building materials superstores, offering a comprehensive range of products for professional contractors, tradespeople, and DIY enthusiasts. Operated by the Attard Brothers Group under the international BigMat franchise, the store combines construction materials with home improvement solutions, including kitchens, bathrooms, paint, gardening products, outdoor furniture, tools, hardware, and home décor. As part of the international BigMat network, the company is committed to providing quality products, expert advice, and excellent customer service.

201-500

BigMat


Job Summary

We are seeking a customer-focused and proactive Customer Care Representative to join our retail team on a part-time basis. The successful candidate will serve as the first point of contact for customers, handling enquiries, complaints, and support requests received via telephone, email, live chat, and social media channels.

Key Responsibilities


 - Respond promptly and professionally to customer enquiries through phone, email, live chat, and social media.

 - Handle customer complaints and resolve issues effectively.

 - Provide product and service information to customers.

 - Prepare simple quotations and follow up on customer requests.

 - Offer basic technical support related to products and services.

 - Maintain accurate and up-to-date customer records within company systems.

 - Adhere to company policies, procedures, and customer service standards.

 - Collaborate with colleagues to ensure a positive customer experience.


Requirements

Essential


 - Fluent in both Maltese and English, written and spoken.

 - Strong customer service and communication skills.

 - Good organisational and time management abilities.

 - Ability to work independently and as part of a team.

 - Basic computer literacy, including Microsoft Office applications.

 - Ability to remain professional and composed when handling customer concerns.

 - Good problem-solving and decision-making skills.


Desirable


 - Previous experience in a customer service, retail, or administrative role.

 - Experience using customer databases or CRM systems.

 - Basic knowledge of quotations, order processing, or retail operations.


Customer checkout

Sales

Customer service

General

Active

Part-Time - Customer Care Representative

Job Overview
We are seeking an experienced and detail-oriented Inventory Supervisor to oversee warehouse inventory operations and ensure the accurate receipt, storage, movement, and control of stock. The successful candidate will lead a team responsible for inventory accuracy, receiving activities, stock transfers, and warehouse organization while maintaining high operational standards and productivity levels.
Key Responsibilities
<ul>
<li>Supervise and coordinate all inventory receiving activities and inbound stock processing.</li>
<li>Ensure accurate stock allocation, inventory transactions, and inventory records.</li>
<li>Manage stock transfers and monitor inventory levels to maintain stock accuracy.</li>
<li>Lead, allocate, and supervise inventory team members according to operational priorities.</li>
<li>Investigate and resolve inventory discrepancies and stock variances.</li>
<li>Monitor warehouse space utilization and optimize stock locations.</li>
<li>Ensure inventory documentation and system transactions are completed accurately and on time.</li>
<li>Track inventory KPIs and implement corrective actions where necessary.</li>
<li>Provide coaching, training, and performance feedback to team members.</li>
<li>Support continuous improvement initiatives within inventory and warehouse operations.</li>
<li>Collaborate with warehouse management and other departments to ensure efficient operations.</li>
<li>Ensure compliance with company Health &amp; Safety and environmental procedures.</li>
</ul>
RequirementsEducation &amp; Experience
<ul>
<li>Previous experience in inventory control, stock management, warehousing, or logistics.</li>
<li>Supervisory or team leadership experience within a warehouse environment is highly preferred.</li>
<li>Experience using Warehouse Management Systems (WMS), ERP systems, or inventory management software.</li>
<li>Strong understanding of inventory control principles and stock reconciliation processes.</li>
</ul>
Skills &amp; Competencies
<ul>
<li>Strong leadership and people management skills.</li>
<li>Excellent organizational and planning abilities.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>High attention to detail and accuracy.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Good communication and interpersonal skills.</li>
<li>Proficient in Microsoft Excel and other Microsoft Office applications.</li>
<li>Ability to interpret inventory reports and KPI data.</li>
</ul>


Job Overview

We are seeking an experienced and detail-oriented Inventory Supervisor to oversee warehouse inventory operations and ensure the accurate receipt, storage, movement, and control of stock. The successful candidate will lead a team responsible for inventory accuracy, receiving activities, stock transfers, and warehouse organization while maintaining high operational standards and productivity levels.

Key Responsibilities


 - Supervise and coordinate all inventory receiving activities and inbound stock processing.

 - Ensure accurate stock allocation, inventory transactions, and inventory records.

 - Manage stock transfers and monitor inventory levels to maintain stock accuracy.

 - Lead, allocate, and supervise inventory team members according to operational priorities.

 - Investigate and resolve inventory discrepancies and stock variances.

 - Monitor warehouse space utilization and optimize stock locations.

 - Ensure inventory documentation and system transactions are completed accurately and on time.

 - Track inventory KPIs and implement corrective actions where necessary.

 - Provide coaching, training, and performance feedback to team members.

 - Support continuous improvement initiatives within inventory and warehouse operations.

 - Collaborate with warehouse management and other departments to ensure efficient operations.

 - Ensure compliance with company Health &amp; Safety and environmental procedures.


RequirementsEducation &amp; Experience


 - Previous experience in inventory control, stock management, warehousing, or logistics.

 - Supervisory or team leadership experience within a warehouse environment is highly preferred.

 - Experience using Warehouse Management Systems (WMS), ERP systems, or inventory management software.

 - Strong understanding of inventory control principles and stock reconciliation processes.


Skills &amp; Competencies


 - Strong leadership and people management skills.

 - Excellent organizational and planning abilities.

 - Strong analytical and problem-solving skills.

 - High attention to detail and accuracy.

 - Ability to work under pressure and manage multiple priorities.

 - Good communication and interpersonal skills.

 - Proficient in Microsoft Excel and other Microsoft Office applications.

 - Ability to interpret inventory reports and KPI data.
