Pensions Administrator

Key Responsibilities

• Pension Administration: Handle day-to-day pension administration activities, including amendments, applications and other requests relating to client arrangements.
• Transaction Processing: Carry out pension-related transactions carefully and promptly, following the appropriate internal checks, procedures and regulatory obligations.
• Client & Adviser Support: Communicate with clients and professional advisers by telephone and email, providing clear assistance and addressing administrative enquiries in a professional manner.
• Records Management: Keep client information and account details accurate and current within the Company's management systems, while maintaining appropriate confidentiality and data standards.
• Application Processing: Review and progress change requests and supporting documentation, checking that the necessary information has been received before processing.
• Administrative Procedures: Work alongside the Supervisor to support effective administrative processes and contribute to the organised running of the department.
• Risk Awareness: Review client instructions with care and recognise potential risks or issues that may require further attention or escalation.
• Team Support: Assist colleagues with administrative requirements and contribute to the effective management of the department's workload.
• Stakeholder Coordination: Liaise as required with internal departments and external professionals, which may include investment specialists, legal and tax advisers, fund providers and other relevant parties.
• Continuous Improvement: Take a proactive approach to resolving administrative issues and contribute ideas that may improve accuracy, efficiency and the overall client experience.
• Additional Duties: Support other reasonable activities connected with the position when required by Management as business requirements develop.

Qualifications, Skills and Attributes

• Education: A completed post-secondary qualification from a recognised institution is required. Further studies in finance, business or another relevant area would be advantageous.
• Experience: Previous exposure to pensions, financial services or a comparable regulated environment would be beneficial, although candidates with suitable transferable experience may also be considered.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal communication skills, with the ability to deal confidently and professionally with clients, advisers, colleagues and external parties.
• Interpersonal Skills: A collaborative and service-oriented approach, with the ability to build effective working relationships across different teams and with external stakeholders.
• Technical Skills: Strong working knowledge of Microsoft Excel and confidence using other Microsoft Office applications. Familiarity with QROPS and an understanding of investment fundamentals would be considered advantageous.
• Numerical Ability: Comfortable working with figures and carrying out calculations accurately when processing pension-related information and transactions.
• Organisation: Able to manage competing priorities, structure workloads effectively and complete time-sensitive work while maintaining a high standard of accuracy.
• Attention to Detail: A careful and methodical approach, with the ability to identify discrepancies and maintain reliable client and transaction information.
• Self-Motivated: Proactive and dependable, with the ability to take responsibility for assigned work and perform effectively both independently and as part of a team.
• Problem-Solving: Able to recognise potential issues, assess transaction-related risks and take appropriate action to resolve or escalate matters.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and requirements of the position.
• Working Hours: Hybrid working arrangement, with two days per week based at the office and the remaining working days offering flexibility to work remotely.
• Pension Scheme: Access to a Company pension scheme.
• Parking: A parking space is provided for added convenience when working from the office.
• Medical Insurance: Private medical and dental insurance is included as part of the benefits package.
• Life Cover: Life insurance protection is included within the employee benefits package.
• Career Development: Opportunities to strengthen your knowledge and experience within pensions and financial services while developing your career in a professional and regulated environment.