Reservations Agent (Italian & English Speaking)

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Track all reservations on-request and provide the customer with an effective support
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in both English and Italian.
• Good sales and/or customer service skills from previous job experience
• Excellent communication skills – written & spoken in the required language
• Ability to work in a fast-paced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 30 WPM.

We offer various opportunities to those who are looking for stability and career growth. All employees are rewarded with incentives and bonuses throughout the year and they have the possibility to be part of a development program to broaden their careers.