Inlingua Malta
Established in 1980 and boasting 42 years of experience, we pride ourselves on being the 2nd language school to have been established on the island. As part of the inlingua international franchise, made up of 309 centres in 39 different countries, our school has always been a trendsetter in Malta’s EFL industry.
We offer something for everyone- with guaranteed start dates for every course, every Monday of the year! Whether its Business English for every possible level, family programmes for children as young as 5 or specialised exam preparation courses – our portfolio sets us aside from the competition.
Reservations Executive
The Reservations Executive is responsible for managing inquiries through to the booking stage, ensuring that all information provided is prompt, accurate, and up to date. This role reports to the Reservations Manager and is based either at the school or another inlingua location designated by the Operations Manager
Main tasks and responsibilities
- Ensures all verbal, printed and e-mail information related to a booking by a student is issued
- promptly and correctly.
- Promotes the school and its services when required.
- Coordinates student bookings, making sure data is accurately inputted into inlingua Malta’s booking system.
- Sets up and maintains standing data on the school administration system.
- Carries out administrative functions including but not limited to word-processing correspondence, mail outs, filing and photocopying as required.
- Provides back up support during staff absences.
- Provides support to partners with particular student bookings.
- Manage accommodation bookings by liaising with suppliers and partners and provides Confirmation documents and charting of students at residence.
- Undertakes any other duties as assigned by the Reservations Manager on a regular basis.
- Provides visa support to students and takes care of any online visa applications.
- Makes sure that invoicing and pre-arrival information is accurate and well-communicated to students.
- Customer Care and Student contact.
Educational and skill requirements
- Charismatic and a pleasant personality
- Excellent sales techniques
- Good interpersonal skills where communication skills are of utmost importance
- Ability to work under pressure and to prioritize work
- Good management of email requests
- Organisation skills
- Ability to function in a collaborative and collegial environment
- Ability to generate trust and build alliances with all co-workers
- Great attention to detail
Compensation and Benefits
- Competitive Salary + Commission on sales
- Statutory Leave Days as per Maltese Law
- Time-In Lieu in Case of Team days falling on a Saturday or other duties
- Annual Sales Target Bonuses
Advertisement published2. October 2024
Application deadlineNo deadline
Location
Triq Tigne', Tas-Sliema, Malta
Type of work
Professions
Job Tags
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