Restaurant Manager

Position Overview

The Restaurant Manager is responsible for the smooth daily operation of Danny’s — leading the front-of-house team, ensuring excellent guest experience, maintaining high service standards, and supporting the owner in driving consistency, growth, and team culture.

Key Responsibilities

Customer Experience & Service

• Ensure every guest receives warm, attentive, and consistent service.

• Handle customer feedback professionally — resolve issues and highlight opportunities for improvement.

• Maintain the signature Danny’s atmosphere: welcoming, energetic, and community-driven.

Team Leadership & HR

• Lead, motivate, and support the FOH team to perform at their best.

• Assign daily roles (floor, bar, terrace, runner, host) and ensure smooth workflow.

• Train team members on service standards, menu knowledge, upselling, and guest interaction.

• Maintain strong discipline, punctuality, grooming standards, teamwork, and professionalism.

Operations & Admin

• Oversee daily setup of the restaurant — cleanliness, tables, bar, POS, music and ambience.

• Monitor pace of service and coordinate with the kitchen to avoid bottlenecks.

• Maintain ordering levels of FOH supplies (beverages, disposables, ice, cleaning products, etc.).

• Manage cash-up, POS controls, and delivery platform operations when required.

• Prepare weekly rosters that balance labour efficiency and business performance.

Brand Standards & Consistency

• Ensure food presentation and service style match Danny’s brand identity.

• Monitor cleanliness across FOH, restrooms, entrance and outdoor areas.

• Maintain professional communication between FOH and kitchen.

Financial Awareness

• Support the owner in reaching weekly revenue targets.

• Promote upselling and suggestive selling techniques during service.

• Minimise wastage and monitor portion control for drinks and FOH products.

• Track staff cost percentage and adjust scheduling responsibly.
  
  

Requirements

• Previous experience in restaurant management or supervisory hospitality role.

• Strong leadership and communication skills.

• Professional, organised, reliable and solution-oriented attitude.

• Ability to remain calm, confident and respectful under pressure.

• Passion for hospitality, guest experience, and team success.

• POS experience (Lightspeed is a plus, but not required).
  
  

What Success Looks Like

• A restaurant that runs smoothly — even when busy.

• Happy guests who feel welcomed and looked after.

• A motivated, united, and confident FOH team.

• Well-coordinated communication with the kitchen.

• Higher sales, higher returning customers, and fewer complaints.

• A strong sense of pride and ownership across the whole restaurant.
  
  

Reporting To

• Restaurant Owner