Store Crew members are multi-skilled team players responsible for delivering excellent customer service while supporting all in-store operations, including product preparation, replenishment, and cleanliness.

Hans & Gretel Malta is part of the internationally renowned Hans & Gretel fairytale dessert concept, operating in multiple countries worldwide.

We are bringing a magical dessert experience to Marsaxlokk, combining colourful sweets, premium desserts, and an unforgettable customer journey for all ages.

Our store is designed to offer a unique and immersive environment where hospitality, energy, and exceptional service are at the heart of everything we do.

Hans & Gretel Malta 

<ul>
<li>Serve customers and handle cashier duties</li>
<li>Prepare desserts and beverages (chimney cakes, waffles, ice cream, etc.)</li>
<li>Prepare and refill mixes and ingredients as needed</li>
<li>Refill and merchandise products according to brand standards&nbsp;</li>
<li>Maintain cleanliness of the store and equipment</li>
<li>Support opening and closing procedures&nbsp;</li>
<li>Follow food safety and hygiene guidelines&nbsp;</li>
<li>Assist the Store Manager with daily operational tasks</li>
</ul>

Main tasks and responsibilities

<ul>
<li>Previous experience in retail or food service is a plus</li>
<li>Friendly, customer-oriented attitude</li>
<li>Ability to work in a fast-paced environment&nbsp;</li>
<li>Willingness to perform multiple tasks&nbsp;</li>
<li>Team player with a positive mindset&nbsp;</li>
<li>Flexible availability (including weekends)</li>
</ul>

Educational and skill requirements


Store Crew members are multi-skilled team players responsible for delivering excellent customer service while supporting all in-store operations, including product preparation, replenishment, and cleanliness.

Customer checkout

Sales

Stock management

Stockroom work

Customer service

General

Active

Store Crew/Team Member

Role Overview
The Store Manager is responsible for the overall operation and performance of the store, ensuring excellent customer experience, strong team performance, and full compliance with Hans &amp; Gretel brand and operational standards. 
Key Responsibilities
<ul>
<li>Oversee day-to-day store operations</li>
<li>Manage staff scheduling, attendance, and performance</li>
<li>Ensure excellent customer service at all times</li>
<li>Supervise product preparation and food safety standards</li>
<li>Monitor stock levels, place orders, and manage inventory</li>
<li>Handle cash management and daily reporting</li>
<li>Ensure cleanliness, hygiene, and equipment maintenance</li>
<li>Train and onboard new team members</li>
<li>Act as the main point of contact with the Director and franchisee</li>
<li>Acts as the main PoC with the Franchisor's certified trainer &amp; is responsible for the roll out of the training. </li>
</ul>
Profile &amp; Requirements
<ul>
<li>Previous experience in retail or food &amp; beverage management is a must</li>
<li>Strong leadership and organizational skills</li>
<li>Hands-on, operational mindset</li>
<li>Ability to work flexible hours, including weekends and public holidays</li>
<li>Good communication skills</li>
<li>Fluency in Maltese and English</li>
</ul>


Role Overview

The Store Manager is responsible for the overall operation and performance of the store, ensuring excellent customer experience, strong team performance, and full compliance with Hans &amp; Gretel brand and operational standards.



Key Responsibilities


 - Oversee day-to-day store operations

 - Manage staff scheduling, attendance, and performance

 - Ensure excellent customer service at all times

 - Supervise product preparation and food safety standards

 - Monitor stock levels, place orders, and manage inventory

 - Handle cash management and daily reporting

 - Ensure cleanliness, hygiene, and equipment maintenance

 - Train and onboard new team members

 - Act as the main point of contact with the Director and franchisee

 - Acts as the main PoC with the Franchisor's certified trainer &amp; is responsible for the roll out of the training.




Profile &amp; Requirements


 - Previous experience in retail or food &amp; beverage management is a must

 - Strong leadership and organizational skills

 - Hands-on, operational mindset

 - Ability to work flexible hours, including weekends and public holidays

 - Good communication skills

 - Fluency in Maltese and English
