Customer Experience Sales Advisor

Key Responsibilities

• Customer Engagement: Welcome every customer with a professional and friendly approach, creating a positive first impression and delivering an outstanding in-store experience.

• Sales Consultation: Identify customer requirements and recommend suitable products and solutions through a consultative sales approach.

• Product Demonstrations: Conduct informative product presentations and guided demonstrations, helping customers understand product features and benefits.

• Customer Retention: Build lasting relationships with both new and existing customers by providing personalised service and encouraging repeat business.

• After-Sales Support: Assist customers following their purchase by responding to enquiries, resolving issues efficiently, and ensuring a high level of satisfaction.

• Systems Administration: Accurately use internal systems, digital platforms, and retail tools to support sales transactions and maintain customer information.

• Customer Insights: Share feedback gathered from customer interactions to help improve the overall customer journey, retail performance, and service standards.

• Promotional Activities: Support marketing campaigns, promotional initiatives, and customer engagement activities to maximise sales opportunities.

• Performance Delivery: Work towards achieving individual and team sales and service targets while following company procedures and operational standards.

Qualifications, Skills, and Attributes

• Education: A Bachelor's degree, recognised apprenticeship, or equivalent practical qualification will be considered.

• Experience: A minimum of one year of experience in a sales or customer-facing environment.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Strong verbal communication skills with the ability to explain products clearly and build confidence with customers.

• Interpersonal Skills: Friendly, approachable, and capable of developing positive relationships with customers and colleagues alike.

• Technical Skills: Comfortable working with digital sales systems, retail technology, databases, and other business applications.

• Organisation: Well-organised with strong attention to detail and the ability to follow established procedures accurately.

• Self-Motivated: Driven to achieve personal and team objectives while maintaining a consistently high standard of customer service.

• Problem-Solving: Able to understand customer concerns, identify suitable solutions, and handle enquiries effectively while maintaining customer satisfaction.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.

• Working Hours: Full-time working hours.

• Other Benefits: Join a collaborative team that values exceptional customer service, continuous learning, and commercial success while offering the opportunity to contribute to the launch of an exciting new product within the FMCG sector.

• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.