Customer Support Associates
You’re a great communicator who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the Customer Support Associate role is extremely important for improving the eCabs customer’s journey and overall satisfaction.
Main tasks and responsibilities
- Answer incoming calls, resolving queries at first point of contact whenever possible.
- Respond to customer emails and social media messages.
- Attend to face-to-face customer queries at eCabs head office.
- Support internal departments with bookings and queries.
- Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM.
- Upsell where possible, by identifying opportunities to provide product information to customers.
- Identify and escalate issues to Team Leaders, contributing to the ongoing development and improvement of the eCabs customer experience.
- Take initiative and notify management of any trends or issues in customer queries.
- Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.
Educational and skill requirements
- Strong interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.
- Excellent phone etiquette.Great organisational skills.The ability to prioritise multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests.
- Willingness to align personal performance with the Contact Centre’s objectives.
- Strong written and verbal communication skills.
- Excellent computer skills (experience with Word, Excel and Outlook).
- Methodical approach with the ability to work under pressure.
- Very importantly – a ‘can do’ attitude.
Advertisement published17. October 2024
Application deadlineNo deadline
Location
Triq Santu Wistin, San Ġiljan, Malta
Type of work
Professions
Job Tags
Other jobs (18)
Scheduling Officer
eCabs
Malta Fleet Driver - Full Time
eCabs
Head of Development
eCabs
Data Analyst
eCabs
Business Development Manager
eCabs
Malta Fleet Driver - Part Time
eCabs
Back-End Developer
eCabs
Lead Global Sales Manager
eCabs
Manual Tester
eCabs
Partner Fleet Owners
eCabs
Malta Fleet - Minibus Driver
eCabs
Back-End Developer Lead
eCabs
Scrum Master
eCabs
Partner Sub-drivers
eCabs
Driver Supply Manager
eCabs
CTO
eCabs
Director of Sales & Business Development
eCabs
Software Development Manager
eCabs
Similar jobs (12)
Junior Administrator - Safety & Compliance
Air Atlanta Europe Ltd
Corporate Executive
GCS Malta
Administrative Assistant
GCS Malta
Corporate and Compliance Administrator
GCS Malta
Shop Supervisor
Eurosport
Brand Ambassador (Training Provided)
APRC Corporation LTD
Scheduling Officer
eCabs
Danish Speaking - Customer Service (inc Relocation to Malta)
Betsson Group
Reservations Executive
Inlingua Malta
Cashier
Dee's Pizzeria & Take-Away
Gates Assistant
Aviaserve
Retail Sales Representative
Intercomp