Operations Manager

GoBNB Ltd.

GoBNB Ltd. is currently seeking to recruit an experienced and driven Operations Manager to join our growing team.

We are a property management company with multiple departments, and we are looking for a strong leader who can oversee daily operations, improve systems and processes, and ensure the smooth running of multiple departments across the business.

The selected candidate will play a key leadership role within the company, bridging the gap between high-level strategy and day-to-day execution, while supporting departmental managers / head of departments and helping drive operational excellence.

Key Responsibilities

The Operations Manager will be responsible for:

• Creating, implementing, and monitoring standard operating procedures (SOPs)
• Overseeing and improving daily workflows and operational efficiency
• Managing budgets, performance, and resource allocation
• Directing and supporting staff, managers, and heads of department
• Ensuring departmental and company goals are met
• Driving systems and process improvements across the business
• Coordinating operations across multiple departments to ensure alignment and performance
• Serving as the senior point of contact for clients in high-level escalations.
  
  

Departments Reporting to This Role

The following departments will report directly to the Operations Manager:

• Guest Relations
• Maintenance Department
• Onboarding Team
• Revenue Management
  
  

Reporting Structure

• The Operations Manager will report directly to the Directors
• The Managers and Heads of Department will report to the Operations Manager
  
  

Candidate Profile

We are looking for a candidate who has:

• A minimum of 3 years’ experience in hospitality, operations, and/or people management
• Strong leadership and team management skills
• Experience in SOP creation and implementation
• Excellent problem-solving abilities
• A proven ability to improve systems and operational processes
• Strong written and spoken communication skills
• Very fluent written and spoken English
  
  

Preferred Qualifications

Preference will be given to candidates with:

• A background in hospitality
• Experience in property management
• Experience managing multiple teams or departments
  
  

Role Details

• Position: Full-time
• Work Location: Primarily office-based, Pietà
• Salary: Commensurate with experience
• Start Date: straight away, although we are willing to wait for the right candidate
  
  

What We Offer

• Strong growth potential
• Performance-based bonuses
• Company phone
• A dynamic working environment
• A genuine leadership opportunity within a growing company
  
  

How to Apply

Interested candidates are invited to send their CV and cover letter by email to hr@gobnb.eu