Shop Manager

As a Shop Manager within the special trade (key account) shop, the employee is responsible for the whole of operation of the Shop. The Senior Shop Manager leads the team to run a smooth operation.

Customer Care

• All customers arc being always given an excellent customer care experience.
• Any customer suggestions or complaints are followed up accordingly.

Products

• All shelves must be stocked according to company guidelines.
• Ordering of stock to make sure that adequate stock levels are maintained.
• Checking deliveries against invoices to make sure that all Items have been received according to what have been ordered.
• Making sum that all hems listed on the invoice have been delivered.
• AU prices ate updated and checked continuously to make sure that they are correct and that all products have their price displayed.
• Monitor stocks and take active part in the stock taking process.

Meeting targets

• Achieving Sales targets
• Achieving bottom line targets
• Working on increasing number or receipts and average spent

Reports

• Compiling rosters according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.
• Filling up daily sales reports as requested
• Preparing reports that might be requested from time to time.
  Leading Employees
• Leading by example at all times and set Me standards of operation among the team.
• Making sure that the team is working in an efficient and effective manner,
• Monitoring team performance and conduct the necessary performance evaluations.
  Identifying individuals that have potential for advancement and liaise with Hit department to plan their training.
• Inform Human Resources on any changes in employee statuses.

Policies and Procedures

• Making sure that all Health and Safety Policies are adhered to.
• Monitors that all checklists are filled in correctly and in a timely manner.
• Makes sure that all company policies are implemented and followed.

Others

• All areas are kept tidy and clean at all times.
• Support other outlets in any help might need.
• Identify local market trends & monitor competitors.
• Visit the shop in emergency situations.
• Spot checks of cashes to make sure that they are not over or under
• Following up on any action points related to financial or operational performance highlighted by senior management.