db Group Malta
db Group Malta
db Group Malta

Front Office Team

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.

We are currently recruiting for the following position:

  • Front Office Agent

Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.

Key Responsibilities

  • Handle guest check-ins, check-outs, and reservations efficiently
  • Provide accurate information about hotel services and local attractions
  • Respond to guest queries and resolve issues in a professional manner
  • Process payments and maintain accurate records
  • Liaise with other departments to ensure smooth guest experiences
  • Maintain front desk standards in line with company procedures

Requirements

  • Previous experience in a front office or guest service role is preferred
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to work shifts, including weekends and public holidays
  • Ability to speak in Polish, German or French
Advertisement published17. August 2026
Application deadline28. September 2026
Language skills
No specific language requirements
Location
Il-Mellieħa
Saint Paul's Bay
Type of work
Skills
PathCreated with Sketch.Customer checkoutPathCreated with Sketch.Customer service
Professions
Job Tags