Airfreight Executive

Key Responsibilities

• Air Cargo Documentation: Complete the paperwork and records required for inbound and outbound air shipments, ensuring information is entered correctly and documentation is prepared within the required timeframes.
• Shipment Coordination: Follow air cargo movements from initiation through to completion, communicating with relevant carriers, overseas representatives and internal teams to support an efficient service.
• Customer Assistance: Respond to requests and queries from customers, providing clear information and appropriate updates throughout the shipment process.
• Stakeholder Liaison: Maintain effective communication with airlines, external partners and colleagues to facilitate the smooth handling of consignments and address operational requirements.
• Client Relationships: Develop positive working relationships with customers by providing a reliable, professional and service-oriented experience.
• Import and Export Support: Apply knowledge of international cargo processes and related documentation when managing the administrative requirements of airfreight movements.

Qualifications, Skills and Attributes

• Education: A sound educational background is required for this position. ECDL certification or a comparable computer qualification would be beneficial.
• Experience: Previous employment within air cargo, freight forwarding, logistics or shipping is essential. Practical exposure to import and export processes and associated freight paperwork would be highly advantageous.
• Language Skills: Fluency in both English and Maltese is required to succeed in this role.
• Communication Skills: Able to communicate clearly and professionally with customers, carriers, agents and colleagues across different stages of the shipment process.
• Interpersonal Skills: A collaborative and approachable individual who can establish effective working relationships with both internal and external stakeholders.
• Technical Skills: Confident using computers and standard office applications, with the ability to work accurately with shipment information and documentation.
• Organisation: Capable of managing several operational and administrative requirements simultaneously while maintaining accuracy and meeting deadlines.
• Self-Motivated: Comfortable taking ownership of assigned work and operating independently when required, while contributing effectively within a team environment.
• Problem-Solving: Able to respond constructively to shipment queries and day-to-day operational issues, identifying practical solutions and escalating matters when necessary.

What's on Offer

• Compensation: A competitive salary reflecting the successful candidate's experience and qualifications.
• Working Hours: Full-time employment.
• Other Benefits: An employee benefits package aligned with established practices within the industry.
• Career Development: Opportunities to strengthen industry knowledge, develop professionally and build a longer-term career within a growing organisation.