Shipping & Customs Coordinator

Key Responsibilities

• Import and Export Administration: Compile, review and process the paperwork required for goods entering or leaving the country.
• Customs System Management: Record shipment and declaration details accurately within the relevant clearance platforms.
• Regulatory Adherence: Verify that each submission meets current customs legislation and established procedural requirements.
• Document Follow-Up: Oversee outstanding clearance paperwork and take the necessary action to keep each consignment progressing.
• Internal Coordination: Communicate with colleagues across the Business and provide clear information regarding the position of pending files.
• Authority Liaison: Engage professionally with customs officials to support declarations, respond to queries and obtain required information.
• Records Administration: Retain complete, well-structured files that allow customs documentation to be retrieved efficiently.
• Issue Resolution: Investigate discrepancies or administrative obstacles and contribute to their prompt resolution.
• Operational Reporting: Produce summaries of clearance-related work whenever required by management.
• Shipment Register: Keep the relevant consignment tracking records accurate, complete and current.
• Team Assistance: Undertake general administrative duties that enable the customs function to operate effectively.

Qualifications, Skills and Attributes

• Customs Knowledge: A sound working understanding of customs formalities and the documentation associated with international shipments is essential.
• Experience: Previous involvement in customs administration, freight, logistics, shipping or a comparable operational setting would be highly beneficial.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Capable of exchanging information clearly and professionally with colleagues, external authorities and other relevant parties.
• Interpersonal Skills: A cooperative approach and the ability to establish productive working relationships across different functions.
• Technical Skills: Confident user of Microsoft Office applications, with particularly strong competence in Excel and the ability to work effectively with customs-related software.
• Attention to Detail: A precise and methodical approach to entering information, checking documents and maintaining dependable records.
• Organisation: Able to coordinate several consignments simultaneously while keeping files orderly and responsibilities under control.
• Time Management: Skilled at determining priorities, meeting demanding timeframes and delivering accurate work in a busy environment.
• Self-Motivated: A disciplined and resourceful individual who takes ownership of responsibilities and acts without constant supervision.
• Results Orientation: Commercially aware, energetic and focused on completing objectives efficiently.
• Problem-Solving: Able to assess complications, identify practical solutions and act early to prevent unnecessary delays.
• Resilience: Comfortable working under pressure while maintaining accuracy, professionalism and consistent performance.

What's on Offer

• Employment: A permanent position offered on a full-time basis.
• International Exposure: The opportunity to gain experience within operations serving customers and commercial partners across different markets.
• Professional Development: Access to an encouraging workplace where employees can broaden their knowledge and pursue further career progression.
• Employee Benefits: A selection of staff benefits forming part of the overall employment package.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.