Infrastructure Engineer - Operations

Key Responsibilities

• Onboarding and Administration: Onboard, administer, and perform operational tasks on customers’ cloud and security environments.
• Client Support: Partner with clients to support and provide value through IT managed services.
• Security Guidance: Guide customers on all aspects of systems and network security throughout all tasks.
• Preventive Maintenance: Proactively provide preventive maintenance and service enhancements to customers’ managed environments, including systems, networking, security, and cloud.
• Customer Relationship Management: Develop strong customer relationships to ensure repeat business and customer satisfaction.
• System Monitoring: Administer remote monitoring and management systems, including responding to alerts, monitoring dashboards, and conducting periodic system reviews.
• Documentation: Work alongside team members to maintain and update appropriate customer documentation.
• Communication: Keep an open line of communication with customers, updating them on incident progress and notifying them of upcoming changes.
• Technological Innovation: Proactively seek ways to leverage technologies to enhance efficiency, reliability, and security in IT operations.

Qualifications, Skills, and Attributes

• Education: A Bachelor’s degree in computer science or a related field.
• Experience: Ideally, 1 to 2 years of IT-related experience, with a passion for technology.
• Certifications: Preferably hold IT industry certifications like Azure Administration or Microsoft Security Administration.
• Technical Skills: A strong understanding of how technology is used to provide IT services, with technical diagnostic skills and familiarity with Azure and M365 portals.
• Communication Skills: Strong communication skills, with the ability to express yourself clearly and concisely both in writing and speaking.
• Interpersonal Skills: Passionate about customer satisfaction and capable of maintaining strong client relations.
• Self-Motivated: An open-minded and self-motivated individual, capable of working on your initiative, but also enjoying team collaboration.

​​​​Please note that applicants must meet the requirement of attaining a Personnel Security Clearance certificate, applicable in Malta. This certificate can only be processed for individuals from an EU Member State or those residing in the Maltese islands for the past five years.

What's on Offer

• Compensation: A competitive base salary.
• Working Hours: Hybrid work environment with flexibility.
• Other Benefits: Study leave, health insurance, mobile subscription, regular social activities, parking benefit by rotation, and relocation assistance.
• Career Development: Opportunities for professional growth and continuous personal development within a dynamic and supportive company.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

Follow Heroix on our social media channels to be the first to know about our exclusive job offers:

• LinkedIn
• WhatsApp
• Facebook 
   

Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025