Medical Equipment Service Engineer

Key Responsibilities

• Equipment Setup: Prepare, configure and bring newly supplied medical technology into operation in line with the technical specifications and procedures applicable to each system.
• Technical Servicing: Carry out planned servicing activities and other technical interventions to maintain the reliability and performance of assigned healthcare equipment.
• Equipment Checks: Examine systems at appropriate intervals, identifying potential technical concerns and taking the necessary action to maintain dependable operation.
• Fault Diagnosis: Investigate hardware, software or system-related problems, determine their cause and implement appropriate corrective measures.
• Technical Collaboration: Work closely with the technical team lead and operational colleagues when resolving more challenging faults or coordinating customer requirements.
• Customer Assistance: Provide practical technical guidance to customers and users, including instruction on equipment where necessary.
• Field Resources: Keep track of the tools, replacement components and other materials required for technical assignments, ensuring adequate resources are available when attending customer sites.
• Quality and Deadlines: Complete technical assignments efficiently while maintaining the Company's required standards for workmanship, documentation and service delivery.
• Standby Support: Participate in the Company's scheduled out-of-hours rota and assist customers with time-sensitive technical matters when rostered for standby duty.
• On-Site Response: Attend customer premises outside standard hours when necessary during allocated standby periods to address technical or servicing requirements.
• Additional Duties: Support other relevant technical activities assigned by the team lead according to operational needs.

Qualifications, Skills and Attributes

• Education: An MQF Level 6 Bachelor's degree in Biomedical Engineering or a comparable qualification within an appropriate technical or engineering discipline is required.
• Experience: Previous employment in a related engineering or technical support position would be beneficial, although candidates with the appropriate academic and technical background will also be considered.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Able to explain technical matters clearly and professionally to customers, equipment users and internal colleagues.
• Interpersonal Skills: A service-minded professional who builds positive working relationships and contributes effectively within a technical team.
• Technical Skills: Strong diagnostic abilities with the capacity to investigate challenging equipment faults and determine effective solutions. Familiarity with IT systems or technology-based environments would be advantageous.
• Organisation: Capable of planning field assignments, managing competing priorities and completing work within required timeframes.
• Self-Motivated: Proactive, dependable and comfortable taking ownership of tasks while also contributing positively to shared team objectives.
• Problem-Solving: Demonstrates a logical and methodical approach when assessing technical issues and identifying suitable corrective action.
• Professional Development: Willing to maintain current technical knowledge through remote learning programmes and, when necessary, manufacturer-led training outside Malta.
• Driving Licence: A valid driving licence is required due to the field-based nature of the position.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and technical nature of the position.
• Working Hours: Full-time, on-site employment, including participation in a scheduled standby arrangement for technical assistance outside regular working hours.
• Company Car: A vehicle will be provided to support the field-based responsibilities of the position.
• Health Insurance: Comprehensive private health insurance is included as part of the employment package.
• Employee Discounts: Access to preferential pricing across selected products represented by the Business.
• Professional Development: Ongoing learning opportunities designed to strengthen technical expertise and support continued career development.
• Visa and Work Permit Support: Assistance with visa arrangements and applicable work permit costs is available where required.
• Work Environment: Join a supportive organisation that places importance on teamwork, professional relationships and creating a positive employee experience.
• Career Development: Opportunities for professional growth and advancement within an established company operating in the healthcare technology sector.