Key Account Executive – Healthcare & Medical Tech

Key Responsibilities

• Account Management: Develop trusted relationships with healthcare professionals, purchasing teams and other key contacts, maintaining regular engagement and providing dependable support throughout the commercial relationship.

• Sales Development: Generate revenue from the allocated portfolio by identifying customer requirements, pursuing prospective opportunities and expanding business within existing accounts.

• Product Presentations: Introduce medical products and solutions to clinical professionals and purchasing stakeholders, clearly communicating their applications, advantages and suitability for customer requirements.

• Clinical & Product Support: Conduct demonstrations, evaluations and training sessions, helping healthcare users understand and appropriately utilise products within the assigned range.

• Customer Engagement: Serve as a central commercial contact for allocated customers, maintaining an active presence through meetings, site visits and structured follow-up.

• Supplier Coordination: Maintain productive communication with international suppliers regarding product developments, technical knowledge, training and ongoing commercial matters, while assisting the Key Account Manager with supplier relationship management.

• Tender Management: Keep abreast of relevant procurement opportunities issued by public authorities and healthcare institutions, and coordinate allocated tender processes from initial review through final submission.

• Tender Documentation: Gather the necessary information and documentation from relevant departments, manage submission requirements and timelines, and obtain commercial guidance or authorisation from the Key Account Manager when required.

• Market Intelligence: Track developments within the medical technology market, including competing solutions, pricing activity and emerging trends, and communicate useful insights to the Key Account Manager.

• Order & Billing Coordination: Work closely with Finance and Operations to ensure customer orders and related invoicing are processed accurately and without unnecessary delay.

• Stock Coordination: Review stock requirements for the allocated portfolio and liaise with Operations to support adequate availability and appropriate replenishment planning.

• Sales Reporting: Maintain visibility over commercial activity by providing pipeline information, account updates, customer insights and sales progress reports to the Key Account Manager.

• Business Growth: Recognise opportunities for additional sales within current accounts while developing prospective customers relevant to the product portfolio.

• Marketing Collaboration: Partner with the Marketing team on campaigns, sales collateral and other promotional initiatives supporting the assigned product range.

• Product Launches & Events: Contribute to the successful introduction of new products and participate in relevant promotional, educational and industry events.

• Product Knowledge: Participate in clinical and technical learning programmes to develop comprehensive knowledge of the solutions represented by the Business.

• Compliance: Carry out responsibilities in accordance with Company procedures, applicable regulatory standards and Good Distribution Practice requirements.

• Commercial Performance: Work towards established sales targets for allocated accounts and contribute to the broader commercial performance of the product portfolio.

• Planning & Budgeting: Provide input into forecasting, budgeting and commercial planning relating to the assigned product categories.

• Additional Responsibilities: Undertake other reasonable duties relevant to the position as requested by the Key Account Manager.

Qualifications, Skills and Attributes

• Education: A Bachelor’s degree within a healthcare or clinical discipline, such as Nursing, Radiography, Physiotherapy or another relevant clinical field.

• Experience: At least two years of professional experience within sales, account management or a comparable commercially focused position. Previous exposure to medical devices, healthcare technology or the wider healthcare industry would be advantageous.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Strong verbal, written and presentation capabilities, with the confidence to explain clinical or technically detailed products to professional audiences.

• Interpersonal Skills: A professional and customer-focused approach, with the ability to establish credibility and develop lasting relationships with clients, suppliers and internal colleagues.

• Commercial Skills: Good business judgement, an understanding of sales dynamics and the confidence to negotiate while maintaining positive customer relationships.

• Technical Skills: Competence in Microsoft Office applications together with the ability and willingness to build detailed knowledge of medical equipment and healthcare technology.

• Organisation: Strong planning and time-management capabilities, with the ability to coordinate several accounts, tender deadlines, customer requirements and commercial priorities simultaneously.

• Self-Motivated: A target-focused and proactive approach, with the drive to take responsibility for activities and follow them through to completion.

• Problem-Solving: A practical and accountable mindset, with the ability to coordinate stakeholders, address issues efficiently and maintain progress towards agreed outcomes.

• Teamwork: A cooperative approach and the ability to work effectively with Sales, Operations, Finance, Marketing and other functions to deliver a consistent customer experience.

• Driving Licence: A valid driving licence is required due to the customer-facing and field-based elements of the position.

What's on Offer

• Compensation: A competitive salary package reflecting the responsibilities and commercial nature of the position.

• Working Hours: A full-time position offering a hybrid working arrangement.

• Health Insurance: Comprehensive private health insurance is provided as part of the employment package.

• Employee Discounts: Access to preferential employee pricing across selected products represented by the Business.

• Professional Development: Continuous learning and development opportunities to strengthen professional, commercial and product knowledge.

• Training: Access to relevant technical and clinical learning opportunities associated with the Company’s medical technology portfolio.

• International Employment Support: Visa assistance and support with applicable work permit costs are available where required.

• Work Environment: Join a supportive and people-focused organisation that places importance on creating a positive and welcoming workplace.

• Career Development: Opportunities for professional growth and advancement within a dynamic and established company operating in the healthcare and medical technology sector.