Chief Operations Officer - Entertainment

Key Responsibilities

• Business Unit Direction: Set priorities for the assigned portfolio, guiding managers towards stronger financial results, effective operations and consistently high service standards.

• Revenue and Customer Growth: Identify ways to deepen customer relationships, encourage greater spending and make better use of available capacity, supporting increased income and sustainable margins.

• Service Delivery: Establish clear expectations across customer touchpoints and address gaps in delivery to create a reliable and rewarding customer experience.

• Planning and Financial Control: Prepare operating plans and budgets, monitor expenditure and allocate people, facilities and other resources where they can deliver the greatest business value.

• Performance Review: Interpret financial reports and operational measures to understand results, identify underperformance and agree corrective action with the relevant managers.

• Management Accountability: Set measurable objectives and ensure leaders take ownership of their teams’ service, operational and financial outcomes.

• Leadership Development: Guide and mentor managers, strengthening their judgement, leadership skills and ability to develop their own teams.

• People Planning: Partner with Human Resources to assess staffing needs, develop internal talent, prepare future leaders and improve organisational effectiveness.

• Cross-Department Coordination: Build effective communication between business units and support functions, ensuring teams understand shared priorities and work towards common goals.

• Commercial Execution: Partner with the Chief Commercial Officer to ensure operational capacity supports growth plans, promotional campaigns and initiatives designed to improve the customer journey.

• Change and Improvement: Oversee the introduction of new technologies, revised processes and operational changes that improve productivity and business performance.

• Executive Contribution: Provide practical operational insight into business strategy, proposed investments and potential areas for expansion, supporting wider operations and additional assignments when required.

• Compliance and Controls: Ensure activities meet applicable legislation, regulatory obligations, workplace safety standards and internal policies, supported by effective controls and risk assessments.

• Resilience and Incident Management: Maintain arrangements for service continuity, direct the operational response to serious disruptions and safeguard the Business’s assets, reputation and ability to operate.

Qualifications, Skills and Attributes

• Education: A bachelor’s degree in Business Administration, Hospitality Management, Operations Management or a relevant discipline is required. Postgraduate study or an appropriate professional credential would be advantageous.

• Experience: An established record in senior leadership within a business serving customers directly, including responsibility for complex operations and measurable commercial success.

• Sector Background: Experience in entertainment, hospitality, tourism, retail, food and beverage, or another consumer-oriented industry would be beneficial.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: The ability to explain priorities clearly, present recommendations confidently and keep colleagues informed across different levels of the Business.

• Interpersonal Skills: Strong relationship-building skills, with the judgement to manage stakeholder expectations, encourage cooperation and handle sensitive discussions professionally.

• Leadership: Demonstrated ability to manage teams spanning several functions, develop managers and maintain clear expectations for individual and collective performance.

• Financial Skills: Confidence in preparing budgets, evaluating business plans and interpreting financial results to inform resource allocation and commercial decisions.

• Technical Skills: Practical understanding of operational planning, service improvement, performance measurement and the introduction of technology or revised working methods.

• Change Management: Evidence of successfully guiding organisational change and securing team commitment to new approaches.

• Organisation: The ability to coordinate competing demands across several business units while maintaining oversight of priorities, resources and delivery.

• Self-Motivated: A proactive approach, with personal ownership of results and the drive to pursue improvements in service, efficiency and financial performance.

• Problem-Solving: Strong analytical judgement, with the ability to assess complex situations, weigh alternatives and make timely, well-founded decisions.

• Adaptability: Readiness to take on an evolving portfolio and contribute to wider business priorities as operational needs change.

What's on Offer

• Compensation: An attractive salary complemented by a benefits package that reflects the seniority and responsibilities of the role.

• Working Hours: Full time role.

• Other Benefits:  Benefits include private health insurance, a performance-related bonus and access to group-wide employee discounts and benefits.

• Career Development: An executive position offering the scope to shape business performance, develop leadership teams and contribute to future growth within the entertainment sector.