Microsoft 365 Copilot Solutions Specialist

Key Responsibilities

• AI Opportunity Assessment: Examine working practices, internal communications and operational processes to identify where artificial intelligence could improve efficiency, accuracy and productivity.
• Business Discovery: Engage with customers and decision-makers to understand organisational priorities, document functional needs and establish clear objectives for proposed technology initiatives.
• Workshop Facilitation: Conduct interactive sessions for management teams and employees, helping participants understand the practical capabilities of Copilot and how it may be introduced across their organisation.
• ​​​​​​​Solution Architecture: Convert business needs into structured designs for intelligent applications, automated processes and conversational assistants that can grow alongside the customer’s requirements.
• Platform Development: Create solutions and provide technical direction using Microsoft Power Apps, Power Automate, Copilot Studio and other relevant Microsoft technologies.
• Project Delivery: Contribute throughout the full delivery cycle, covering design, configuration, validation, release and subsequent refinement.
• User Adoption: Prepare clear learning resources and deliver practical training that enables employees and stakeholders to use newly introduced AI tools confidently.
• Data Enablement: Assist with organising, examining and presenting information required to support automation, reporting and AI-based functionality.
• Team Development: Share specialist knowledge with colleagues, provide constructive guidance and support less-experienced team members in strengthening their capabilities.
• Customer Support: Offer informed assistance following implementation, resolve operational concerns and recommend additional improvements based on evolving business needs.

Qualifications, Skills and Attributes

• Education: A relevant qualification in Information Technology, Business Analysis, Information Systems or a comparable discipline would be advantageous.
• Experience: Demonstrable experience in business analysis, including discovering user needs, documenting processes, preparing functional requirements and working directly with stakeholders. Previous involvement in technology-enabled organisational change is important.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: The ability to present sophisticated technology topics in straightforward, accessible language suited to both technical and non-technical audiences.
• Interpersonal Skills: A consultative and customer-focused approach, with the confidence to build credibility, encourage participation and work effectively with employees, management teams and senior decision-makers.
• Workshop Delivery: Strong facilitation and presentation abilities, supported by experience conducting training or discovery sessions for varied business audiences.
• Technical Skills: Practical familiarity with Microsoft 365 and a sound understanding of Microsoft Power Apps, Power Automate, Copilot Studio or related low-code technologies.
• Business Analysis: Competence in gathering and interpreting requirements, illustrating processes and connecting operational challenges with suitable technology solutions.
• Solution Knowledge: A clear understanding of process logic, information structures and the principal stages involved in designing, releasing and maintaining digital solutions.
• Organisation: The capacity to oversee several assignments simultaneously, determine priorities and maintain progress across competing deadlines.
• Self-Motivated: A proactive and independent professional with genuine enthusiasm for artificial intelligence, workplace innovation and emerging Microsoft technologies.
• Strategic Thinking: The ability to look beyond immediate technical requirements and consider how each initiative can support broader organisational goals and lasting business improvement.
• Problem-Solving: A practical and analytical mindset, with the judgement to evaluate complex operational issues and recommend solutions that are usable, scalable and commercially relevant.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: A hybrid working arrangement offering a combination of office-based and remote work.
• Health Insurance: Medical insurance cover is provided as part of the employment package.
• Mobile Subscription: A company-supported mobile plan to assist with professional communication.
• Study Leave: Dedicated leave is available to support relevant studies and professional qualifications.
• Learning and Development: Support is provided for continued learning, capability building and personal progression.
• Social Activities: Regular team gatherings and social events contribute to an engaging and connected workplace culture.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.