IT & ERP Specialist

Key Responsibilities

• IT User Assistance: Deliver day-to-day technical assistance to employees across workstations, peripheral equipment, Microsoft 365, internal applications and connectivity, ensuring issues are addressed efficiently and users receive appropriate updates.

• Service Request Management: Manage technical queries through the Company's support platform, assessing urgency, progressing cases through to resolution and referring more complex matters to the appropriate party when required.

• Hardware and Software Setup: Prepare and deploy authorised devices and applications while handling the technology requirements associated with employees joining, moving within or leaving the Business.

• Network Management: Maintain and troubleshoot the Company's network environment, including IP configurations, VLANs, managed switching, DNS and DHCP, together with wireless connectivity and related infrastructure.

• Connectivity and Remote Access: Assist with firewall configurations, VPN services and authorised network access, ensuring connectivity remains dependable and appropriately controlled.

• Server and Directory Administration: Support the Windows Server environment and manage Active Directory users, security groups, permissions and Group Policy settings.

• Virtual Infrastructure: Assist with the administration of Hyper-V infrastructure and virtual servers, covering deployment, capacity monitoring, resource management and scheduled migration activities.

• Systems Maintenance: Carry out authorised system upgrades, security patches and preventative maintenance while investigating technical faults and performance concerns.

• Business Telephony: Manage the 3CX environment, including user extensions, handsets, queues, routing arrangements and ring groups, while resolving voice and connectivity issues and liaising with telecommunications partners where necessary.

• Backup and Restoration: Oversee Veeam backup activity, investigate unsuccessful jobs, verify system coverage and maintain the required backup cycles and data retention arrangements. Carry out approved data restoration and recovery exercises where required.

• ERP Project Support: Collaborate with business departments to understand workflows and technology requirements, supporting the ERP Executive with assigned implementation activities and technical coordination.

• ERP Configuration and Data: Assist with access setup, system configuration, data preparation, migration checks and validation to support the effective introduction and ongoing use of the ERP platform.

• Testing and User Adoption: Participate in user acceptance testing, document identified issues, follow up on corrective actions and support subsequent testing. Develop practical guidance materials and assist employees during training, deployment and post-launch stages.

• Cybersecurity Support: Implement authorised security controls covering user access, multi-factor authentication and endpoint protection, while reviewing assigned alerts and supporting remediation work when vulnerabilities are identified.

• Incident Escalation: Promptly raise potential security incidents through the appropriate channels and contribute to investigation and recovery activities when required.

• Technical Records: Keep IT inventories, infrastructure records, network documentation, configuration information and operational procedures accurate and current.

• Supplier and Department Coordination: Work with external technology providers and internal stakeholders to progress assigned activities, communicating dependencies, risks and unresolved matters to the IT Manager.

• Continuous Improvement: Follow established change-control processes and contribute ideas that can strengthen system stability, operational efficiency and the quality of technology support provided across the Business.

Qualifications, Skills and Attributes

• Education: A diploma or degree in Information Technology, Computer Science, Networking or another relevant discipline is preferred. Applicants who have developed comparable expertise through practical professional experience will also be considered.

• Professional Certifications: Qualifications relating to Microsoft technologies, networking, cybersecurity, Veeam or 3CX would be advantageous.

• Experience: A minimum of three years' experience within IT support, infrastructure or systems administration is required, preferably within a business environment supporting multiple users and technologies.

• Microsoft Environment: Practical knowledge of Windows Server, Hyper-V, Active Directory, Group Policy, DNS, DHCP and Microsoft 365 is required.

• Networking Knowledge: Demonstrable understanding of subnetting, switching, routing, VLAN configuration, IP networking, managed switches, VPNs and firewall technologies is expected.

• Backup and Recovery: Previous exposure to Veeam and the ability to oversee backup activity, investigate unsuccessful processes and undertake authorised restoration and recovery exercises are required.

• Telephony Systems: Experience working with 3CX or comparable IP telephony technology, including user configuration and technical troubleshooting, is required.

• ERP Exposure: Previous participation in an ERP deployment, business application support, data transfer exercises or user testing would be beneficial.

• Security Awareness: A sound understanding of account privileges, multi-factor authentication, endpoint protection, software patching and good cybersecurity practices is important.

• Technical Troubleshooting: Strong diagnostic abilities are required to identify and address issues affecting hardware, operating systems, connectivity and business applications.

• Scripting Knowledge: Familiarity with PowerShell or another scripting technology would be considered an advantage.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Able to explain technical matters clearly to colleagues with different levels of IT knowledge and communicate effectively with suppliers and internal stakeholders.

• Interpersonal Skills: A collaborative and service-focused approach, with the ability to build productive working relationships across departments and with external technology partners.

• Organisation: Capable of balancing user requests, routine system administration, planned maintenance and project-related responsibilities while maintaining accurate records.

• Self-Motivated: Comfortable taking ownership of assigned work, developing an understanding of business operations and expanding technical knowledge as systems and requirements evolve.

• Problem-Solving: A logical and methodical approach to investigating technical problems, identifying appropriate solutions and determining when escalation is necessary.

• Professional Integrity: Strong attention to detail, discretion and responsible judgement when working with confidential information, system privileges and Company data.

What's on Offer

• Compensation: A competitive salary package aligned with the successful candidate's experience, technical expertise and suitability for the position.

• Working Hours: Full-time employment within the Company's IT function.

• Health Insurance: Health insurance cover is provided as part of the employee benefits package.

• Career Development: Opportunities to broaden technical expertise and progress professionally within an established organisation, with exposure to infrastructure, ERP systems and wider technology projects.