Technical Business Analyst

Key Responsibilities

• Client Support: Provide support to clients as per support agreements.
• Team Operations: Participate in day-to-day team operations.
• Issue Escalation: Ensure escalation and appropriate closure of issues according to company processes.
• Documentation: Maintain documentation of clients' solutions and any implemented changes.
• Client Relationships: Develop strong client relationships to maximize repeat business and sales leads.

Qualifications, Skills, and Attributes

• Core Values: Share core values of a can-do attitude and continuous learning.
• Educational Background: Hold a Bachelor’s degree in computing or IT-related subject.
• Certifications: Preferably possess related IT industry certifications.
• Technical Experience: Have previous experience with SQL and supporting/delivering customers' solutions.
• Technology Passion: Passionate about technology with 1 to 2 years of IT-related experience.
• Business Understanding: Good understanding of designing and developing business processes and data models.
• Client Focus: Client-focused with excellent communication and relationship-building skills.
• Attention to Detail: Detail-oriented with exceptional analytical and problem-solving skills.
• Time Management: Strong time management and collaborative skills.
• Self-Motivation: Open-minded and self-motivated, capable of working both independently and in a team.

What's on Offer

• Study Leave: Support for continued learning and development.
• Career Growth: Career growth and personal development opportunities.
• Health Insurance: Comprehensive health coverage.
• Mobile Subscription: Company-provided mobile subscription.
• Hybrid Work: Flexible hybrid working options.
• Social Activities: Regular get-togethers and social activities.
• Parking: Parking benefit by rotation.
• Relocation Package: Including relocation assistance.

Please note that applicants must meet the requirement of attaining a Personnel Security Clearance certificate, applicable in Malta. This certificate can only be processed for individuals from an EU Member State or those residing in the Maltese islands for the past five years.