Service & Compliance Coordinator – Fire Safety

Key Responsibilities

• Technical Team Coordination: Assist field personnel with daily operational matters, ensuring they receive accurate job details, documentation, materials and other resources needed to complete their assignments.
• Work Planning: Register incoming service requests, allocate appointments to technicians and establish priorities according to urgency and operational requirements.
• Progress Monitoring: Track ongoing assignments from initial booking through to completion, following up on outstanding activities and ensuring that records within the service management platform remain accurate.
• Quality Inspections: Visit customer sites when required to review workmanship and verify that maintenance and repair activities meet internal procedures, applicable legislation and recognised industry practices.
• Maintenance Oversight: Monitor planned maintenance visits and reactive interventions involving fire protection equipment, identifying any follow-up actions needed.
• Certification and Remedial Works: Prepare the relevant equipment certificates following satisfactory completion of works or arrange cost proposals where repairs, replacements or alterations are necessary.
• Customer Liaison: Provide clients with clear information on appointments, work status and service-related matters while representing the Company in a courteous and professional manner.
• Commercial Documentation: Draft and follow up on estimates, service arrangements, payment matters and documentation required for tender opportunities.
• Equipment Scheduling: Coordinate the servicing and availability of fire protection equipment in line with customer requirements and operational capacity.
• Records and Reporting: Maintain organised digital and physical files, prepare management reports, process scanned documents and assist with the administration of employee timesheets.
• Training and Additional Duties: Participate in learning activities and competency evaluations arranged by the Company and undertake other reasonable responsibilities connected with the position.

Qualifications, Skills and Attributes

• Education: An MQF Level 5 diploma or a higher qualification in an appropriate technical discipline, such as electrical or mechanical engineering, is required.
• ​​​​​​Driving Licence: Applicants must hold a valid driving licence.
• Experience: Previous involvement in a role combining technical work with operational coordination is expected, ideally within fire protection, security systems, building services or facilities operations. Experience guiding technicians or arranging the work of a team would be advantageous.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal communication abilities are required, together with confidence in preparing reports, technical paperwork and clear customer-facing information.
• Interpersonal Skills: The ideal candidate will build constructive working relationships with customers and colleagues while remaining respectful, dependable and professional in every interaction.
• Technical Skills: Candidates should be capable of understanding engineering plans and technical schematics. Knowledge of fire protection equipment, maintenance practices and certification requirements would be beneficial.
• Digital Skills: Competence in standard office applications and experience using job scheduling, maintenance or service administration software are required.
• Organisation: Excellent planning and time-management abilities are essential, including the capacity to balance competing priorities and respond effectively when schedules change.
• Self-Motivated: A proactive individual who takes ownership, seeks opportunities to develop and completes necessary actions with limited supervision will suit this position.
• Problem-Solving: The role requires sound judgement, composure under pressure and the ability to identify workable responses to technical or operational difficulties without compromising accuracy.
• Customer Focus: A genuine commitment to understanding customer expectations and delivering a responsive, professional experience is essential.
• Professional Approach: The selected candidate should support the Business’s principles, procedures and objectives while contributing positively to collaboration, innovation and ongoing operational improvement.

What’s on Offer

• Compensation: Attractive remuneration package based on qualifications and experience.
• Working Hours: Information regarding the working schedule will be shared during the recruitment process.
• Other Benefits: Any additional employment benefits will be explained to candidates as the selection process progresses.
• Career Development: Opportunities to strengthen technical, coordination and leadership capabilities within an established organisation operating in the safety and protection sector.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid and constructive feedback to enhance your CV.
• Interview Planning: Get personalised preparation sessions prior to your interviews.
• Cultural Fit Assessment: Understand the Company’s culture to determine whether it is the right environment for you.
• Long Term: Gain valuable insight into the opportunity and the Business when considering a stable, long-term career move.
• Exclusive Opportunities: Access a broader selection of career opportunities.
• Personalised Candidate Profile: Stand out through a detailed profile showcasing your strengths and capabilities.
• Ongoing Support and Guidance: Benefit from continuous assistance throughout your job search.
• Networking Opportunities: Leverage our extensive network of industry contacts to access exclusive vacancies.
• Time Efficiency: Save time and effort through our focused and effective recruitment approach.
• Tailored Job Matching: Identify suitable opportunities through job matching based on your experience, skills and career ambitions.
• Feedback Loop: Remain informed and engaged through regular updates and feedback regarding your application.

Heroix - Rise to New Heights

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Licensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025