Facility Manager – Care Home Sector

Key Responsibilities

• Care Services Oversight: Lead the overall delivery of resident care, ensuring that support is tailored to individual needs, promotes dignity, and upholds wellbeing. Ensure care planning is personalised, reviewed regularly, and aligned with best practice standards. Promote a culture where residents are actively involved in decisions affecting their daily living and care arrangements.

• Quality and Clinical Standards: Maintain high levels of care quality by embedding structured processes and encouraging evidence-informed approaches across the team. Champion consistency in service delivery and ensure staff uphold professional and ethical standards in all interactions.

• Food Services Management: Oversee meal provision to ensure nutritional requirements are met and processes comply with hygiene and safety regulations. Monitor procurement of food supplies and ensure adequate stock levels are maintained in line with operational demand.

• Housekeeping and Hygiene Control: Work closely with internal teams to ensure all cleaning and housekeeping functions are delivered to a consistently high standard. Ensure infection prevention measures are properly implemented and linen services are effectively managed.

• Maintenance and Facilities Upkeep: Coordinate with technical and maintenance teams to ensure the building, equipment, and infrastructure are well maintained. Ensure all preventative maintenance schedules, safety checks, and statutory inspections are completed and properly documented.

• Front Office and Administration Management: Supervise administrative and reception functions, ensuring smooth communication flow within the facility. Oversee reporting processes, ensuring accurate and timely submissions to head office and relevant authorities.

• Regulatory Compliance: Ensure full adherence to all applicable laws, regulations, and care home standards. Maintain up-to-date documentation for licensing, safety certifications, environmental health requirements, and risk assessments.

• Operational Administration: Oversee internal reporting systems to ensure data accuracy, completeness, and timely delivery. Manage procurement processes in line with internal procedures and support effective stock control and inventory management.

• Audit and Quality Assurance: Prepare the facility for internal and external audits, ensuring documentation and operational evidence is readily available. Support continuous improvement actions arising from audit findings.

• HR and Payroll Coordination: Ensure employee records, attendance data, leave, and related HR information are accurately maintained and submitted within required timelines.

• Asset and Equipment Management: Maintain a structured system for tracking facility assets, ensuring equipment is properly maintained, serviced, and replaced when necessary. Support capital investment planning and execution where approved.

• Financial and Budget Control: Monitor expenditure against agreed budgets and promote cost-conscious practices across all departments. Identify opportunities to reduce waste and improve resource efficiency while maintaining service quality.

• Stakeholder Engagement: Build and maintain positive working relationships with residents, relatives, staff, regulators, suppliers, and external partners. Address concerns professionally and ensure issues are resolved in a timely and constructive manner.

Qualifications, Skills and Attributes

• Education: A relevant qualification in management, healthcare administration, nursing, or a related discipline is required.

• Experience: Proven experience in managing operations within a healthcare, elderly care, or residential care environment, including responsibility for teams and budgets.

• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.

• Communication Skills: Strong ability to communicate clearly with staff, residents, families, and external stakeholders in both verbal and written formats.

• Interpersonal Skills: Ability to build trust, manage relationships effectively, and work collaboratively across multidisciplinary teams.

• Technical Skills: Solid understanding of care home operations, regulatory frameworks, compliance requirements, and operational reporting systems.

• Organisation: Strong capability to manage multiple priorities, maintain structure, and ensure operational deadlines are consistently met.

• Self-Motivated: Demonstrates initiative, accountability, and the ability to lead operations independently while maintaining high standards.

• Problem-Solving: Able to assess operational challenges, make sound decisions, and implement practical and effective solutions.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Standard full-time hours with flexibility required to support operational needs.
• Other Benefits: A supportive and collaborative working environment focused on staff wellbeing, teamwork, and personal development.
• Career Development: Strong opportunities for professional progression within a well-established organisation committed to high-quality care delivery.

What Heroix Offers

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