Customs Clearance Administrator

Key Responsibilities

• Customs Entries: Compile and submit the information required to complete clearance procedures for incoming and outgoing consignments.
• Document Verification: Examine shipping records for accuracy, completeness and compliance before entries are processed.
• Customer Coordination: Contact customers to obtain missing information and supporting paperwork within the required timeframes.
• Query Management: Respond to enquiries concerning clearance requirements, consignment status and the next stages of the delivery process.
• Shipment Follow-Up: Monitor active cases and assist in resolving administrative matters that could affect the timely release of goods.
• Team Collaboration: Work closely with colleagues across the operation to maintain an organised workflow and dependable customer service.

Qualifications, Skills and Attributes

• Education: A sound general educational background is required. An ECDL qualification, or equivalent evidence of digital competence, would be advantageous.
• Experience: Previous exposure to shipping, freight, customs administration or a related environment is required.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Able to exchange information clearly and professionally with customers, colleagues and other relevant parties.
• Interpersonal Skills: A cooperative individual who contributes positively to the team and supports colleagues when needed.
• Technical Skills: Confident in using computers and standard office applications, with the ability to learn sector-specific systems.
• Organisation: Capable of managing several files, documents and deadlines while maintaining close attention to detail.
• Self-Motivated: Takes ownership of assigned duties and follows tasks through with minimal supervision.
• Problem-Solving: Able to identify missing or inconsistent information and take appropriate action to help prevent avoidable delays.

What’s on Offer

• Compensation: A competitive salary based on experience and qualifications.
• Working Hours: This is a full-time position.
• Other Benefits: A comprehensive benefits package in line with prevailing industry practices.
• Career Development: Opportunities to broaden your expertise and progress professionally within a growing and evolving organisation.